Terms and conditions
SHIMMER STYLEZ
TERMS & CONDITIONS
Luxury hair. Clear policies. Confident shopping.
Thank you for choosing Shimmer Stylez. Please read these terms before purchasing. By placing an order, you agree to the policies below, subject to applicable consumer protection laws.
ORDERS & PAYMENT
Full payment is required before processing begins. Please review your selected texture, length, quantity, email, and shipping address before completing checkout.
Orders are subject to availability. If we cannot fulfill your order, we will contact you and refund the unavailable items.
PROCESSING & SHIPPING
Standard orders ship within 3–7 business days after payment clears. Business days exclude weekends and holidays. Custom orders and preorders follow the shipping timelines listed on their product pages.
Processing time does not include carrier transit time. Shipping charges and available delivery options appear at checkout. Tracking information will be emailed once your order ships.
If we cannot ship within the promised timeframe, we will contact you with an updated shipment date and the option to accept the delay or cancel for a refund.
Please schedule your installation after your hair arrives and you have inspected it.
RETURNS & EXCHANGES
We want you to feel confident about your purchase. Eligible items may be returned for a refund or exchanged under these conditions:
Email your return request within 15 calendar days of purchase.
Approved returns must reach us within 30 calendar days of purchase.
Items must be unused, unworn, unwashed, unaltered, and in their original packaging.
Lace must remain uncut, wefts must remain intact, and all tags and bundle ties must remain attached.
Return approval is required before sending an item back.
For orders delivered more than 15 days after purchase, contact us within 7 calendar days of delivery. We will provide an adjusted return deadline so you have time to inspect your order.
For change-of-mind returns, customers pay return shipping. Original shipping charges are nonrefundable unless we made an error or a refund is otherwise required by law. We do not charge a restocking fee.
ITEMS INELIGIBLE FOR CHANGE-OF-MIND RETURNS
The following items cannot be returned or exchanged for a change of mind:
Installed, worn, washed, brushed, colored, bleached, cut, or chemically treated hair.
Wigs with cut lace, added adhesive, or other alterations.
Bundles with cut wefts or removed bundle ties.
Custom-made or personalized items once production begins.
Items clearly marked Final Sale before purchase.
These restrictions do not affect your rights concerning defective, incorrect, or misdescribed products.
INCORRECT OR DEFECTIVE ITEMS
Inspect your hair before installation or alteration. If your order is incorrect, damaged, or appears defective, email Shimmer.Stylez@gmail.com promptly with your order number, a description, and clear photos.
Keep the item and its packaging while we review your concern. If we supplied an incorrect or defective product, we will provide an appropriate replacement, refund, or other legally required remedy and cover necessary return shipping.
REFUNDS
Approved returns are inspected upon arrival. We will notify you of the outcome within 5 business days of receiving your return.
Approved refunds will be submitted to your original payment method within 5 business days after approval. Your bank or payment provider may require additional time to post the funds.
CANCELLATIONS & CHANGES
Email us immediately to request an order change or cancellation. Standard orders may be canceled before shipment. Custom orders may be canceled before production begins.
Address and product changes depend on the order’s processing status. If a requested change affects the price, we will confirm the difference with you before proceeding.
SHIPPING ADDRESSES & DELIVERY CONCERNS
Customers are responsible for providing a complete and accurate shipping address.
If a package is delayed, missing, damaged, or marked delivered but cannot be located, contact us promptly. We will help investigate with the carrier and determine an appropriate resolution.
If an order is returned because of an incorrect address or an unclaimed package, we will explain any reshipping costs before sending it again.
HAIR QUALITY & CARE
We make every effort to describe and photograph our products accurately. Lighting, screen settings, and styling may affect how a product appears. Natural hair may have slight variations consistent with its description.
Hair longevity depends on installation, maintenance, styling, and product use. Follow the care instructions provided, and consult a qualified stylist before coloring, bleaching, or chemically processing your hair.
Damage caused by improper installation, excessive heat, chemical processing, or inadequate care is not covered by our voluntary return policy.
PRICING & PROMOTIONS
Prices and promotions may change for future purchases. Discount codes must be applied at checkout and cannot be combined unless stated.
If a pricing or listing error affects your order, we will contact you before proceeding. You may decline the correction and receive a refund for the affected items.
BRAND CONTENT
Shimmer Stylez branding, original photographs, product descriptions, and other original website content may not be copied or used commercially without written permission.
POLICY UPDATES
We may update these terms periodically. The terms in effect when you place your order apply to that purchase. Nothing in these policies limits rights or remedies available under applicable law.
CUSTOMER SERVICE
Email: Shimmer.Stylez@gmail.com
Hours: Daily, 8:00 a.m.–8:00 p.m. Central Time
Please include your order number when contacting us. Allow 1–2 business days for a response.
Shimmer. Slay. Style. ✨
Thank you for making Shimmer Stylez part of your glow.