Returns and refunds

SHIMMER STYLEZ

RETURNS & REFUNDS POLICY

Luxury hair. Clear expectations. Confident shopping.

We want you to love your Shimmer Stylez purchase. Please inspect your order before installing, washing, or altering your hair.

RETURN WINDOW

Request a return or exchange within 15 calendar days of purchase by emailing Shimmer.Stylez@gmail.com. Approved returns must reach us within 30 calendar days of purchase.

If your order arrives more than 15 days after purchase, contact us within 7 calendar days of delivery. We will provide an adjusted return deadline so you have time to inspect your items.

All returns require approval before shipping. Contact us for return instructions and the correct return address.

ELIGIBLE RETURNS

To qualify for a change-of-mind return or exchange, items must be:

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  Unused, unworn, unwashed, and unaltered.
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  In their original packaging with all tags and bundle ties attached.
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  Free of adhesive, styling products, perfume, smoke, and other signs of use.
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  Returned with lace uncut and wefts intact.
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Carefully inspecting your purchase without altering it does not make it ineligible.

NONRETURNABLE ITEMS

For hygiene reasons, we cannot accept change-of-mind returns or exchanges on:

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  Installed, worn, washed, colored, bleached, cut, or chemically processed hair.
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  Wigs with cut lace, adhesive applied, or other alterations.
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  Bundles with cut wefts or removed bundle ties.
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  Custom-made or personalized items once production begins.
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  Products clearly marked Final Sale before purchase.
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These restrictions do not affect your rights concerning defective, incorrect, or misdescribed products.

HOW TO REQUEST A RETURN

Email Shimmer.Stylez@gmail.com with:

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  Your order number and name used at checkout.
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  The item you wish to return.
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  The reason for your request.
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  Whether you prefer a refund or exchange.
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  Clear photos if the item is damaged, incorrect, or potentially defective.
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We will review your request and provide the next steps. Keep your shipping receipt and use a trackable return service.

RETURN SHIPPING

For change-of-mind returns, customers are responsible for return shipping. Original shipping charges are nonrefundable unless we made an error or a refund is otherwise required by law.

We do not charge a restocking fee.

If we supplied an incorrect or defective item, we will cover necessary return shipping.

INCORRECT, DAMAGED OR DEFECTIVE ITEMS

Contact us promptly if your order arrives damaged, contains the wrong item, or appears defective. Include your order number, a description of the issue, and clear photos of the item and packaging.

Keep the item and packaging while we review your concern. When possible, contact us before installing or altering the hair so we can assess its original condition.

If we supplied an incorrect or defective product, we will arrange an appropriate replacement, refund, or other remedy required by law.

REFUNDS

We will inspect your return and notify you of the outcome within 5 business days of receiving it.

Approved refunds will be submitted to your original payment method within 5 business days after approval. Your bank or payment provider may require additional time to post the funds.

If a change-of-mind return does not meet the eligibility requirements, we will explain why and discuss arrangements for returning the item to you. Any shipping costs will be disclosed before shipment.

EXCHANGES

Exchanges depend on product availability and are processed after the returned item is received and approved.

Any price difference and applicable shipping charges will be confirmed before the replacement ships. If your requested item is unavailable, you may select another eligible item or receive a refund for the approved return.

CANCELLATIONS

Standard orders may be canceled before shipment. Custom orders may be canceled before production begins.

Email us immediately to request cancellation. If the order has already shipped, the return requirements above apply.

MISSING PACKAGES

If your package is missing or marked delivered but cannot be located, email us promptly. We will help investigate with the carrier and determine an appropriate resolution.

CONTACT US

Email: Shimmer.Stylez@gmail.com

Customer service hours: Daily, 8:00 a.m.–8:00 p.m. Central Time

Initial response time: 1–2 business days

Nothing in this policy limits rights or remedies available under applicable law.

Shimmer. Slay. Style. ✨