Shipping and delivery
SHIMMER STYLEZ
SHIPPING & DELIVERY POLICY
Your next look starts here. Please review our shipping and delivery information before placing your order.
ORDER PROCESSING
Standard orders are processed and shipped within 3–7 business days after payment clears. Business days are Monday through Friday, excluding holidays.
Processing time is separate from shipping time. Custom orders and preorders follow the processing timelines listed in their product descriptions.
SHIPPING & DELIVERY TIMES
Available shipping methods, charges, and estimated transit times are displayed at checkout.
Delivery estimates begin once the carrier receives your package. Unless expressly guaranteed, delivery dates are estimates and may be affected by weather, holidays, or carrier disruptions.
Selecting expedited shipping speeds up carrier transit; it does not shorten processing time unless explicitly stated.
Please wait until your hair arrives and you have inspected it before scheduling your installation.
ORDER TRACKING
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for the carrier’s initial tracking update. If tracking remains unavailable after that time, contact us for assistance.
SHIPPING ADDRESSES
Please confirm your full shipping address before completing checkout, including any apartment or unit number.
If you notice an error, email Shimmer.Stylez@gmail.com immediately with your order number and corrected address. Address changes may not be possible once processing or shipment has begun.
SHIPPING DELAYS
If we cannot ship within the promised processing timeframe, we will contact you with a revised shipment date and the option to accept the delay or cancel for a refund.
If your order has already shipped and appears delayed, contact us so we can help investigate with the carrier.
MISSING OR DELIVERED PACKAGES
If tracking shows “delivered” but you cannot locate your package:
Check your delivery area, mailbox, parcel locker, and building office.
Confirm the shipping address on your order.
Check whether someone in your household accepted it.
Contact us promptly if the package is still missing.
We will help investigate with the carrier and determine an appropriate resolution. A delivery scan does not automatically close your claim.
DAMAGED PACKAGES
If your package arrives damaged, keep the packaging and take clear photos of the shipping label, outer packaging, and affected products.
Email the photos and your order number to Shimmer.Stylez@gmail.com promptly so we can review the issue and arrange an appropriate resolution.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned because of an incorrect address, an unclaimed delivery, or another delivery issue, we will contact you after receiving it.
Any applicable reshipping charges will be explained before the package is sent again. If you prefer a refund, eligibility will follow our Returns & Refunds Policy and applicable law.
If the return resulted from our error, we will cover necessary reshipping costs.
INTERNATIONAL ORDERS
International shipping is available only to destinations supported at checkout.
Where applicable, customs duties, import taxes, and clearance charges are the customer’s responsibility unless checkout states they are included. Customs processing may extend delivery times.
CONTACT US
Email: Shimmer.Stylez@gmail.com
Customer service hours: Daily, 8:00 a.m.–8:00 p.m. Central Time
Initial response time: 1–2 business days
Please include your order number with all shipping inquiries.
Nothing in this policy limits rights or remedies available under applicable law.
Shimmer. Slay. Style. ✨